Shipping Policy


We can ship to  Australia, Canada, France, Germany, Italy, Mexico, New Zealand, the United Kingdom, the United States, Spain, Austria, Belgium, Denmark, Finland, Ireland, the Netherlands, Norway, Poland, Singapore, Sweden, and Switzerland.

Free shipping is available on orders over $99; otherwise, shipping is $10.

Please note that we cannot ship packages to P.O. Box or APO/FPO addresses by Express Shipping.

Order Cut-off Time: 12:00 PM (GMT+08:00) China Standard Time

Region Processing Time Standard Shipping
USA 1-4 Business Days 5-8 Business Days
UK 1-4 Business Days 5-8 Business Days
CA 1-4 Business Days 5-8 Business Days
AU 1-4 Business Days 5-8 Business Days
SG 1-4 Business Days 5-8 Business Days
Other Countries 1-4 Business Days 5-10 Business Days

 

Customs and Import Duties
Sometimes, the additional customs or import duties couldn't be avoided. But please don't worry. If any charges are incurred, please get in touch with US.

1. Please send us a copy of the receipt of the customs duties via email.

2. Refund will be returned to you within 3-5 Business days once get your receipt.

Shipping Status: As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

Order changes: Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

 

Need any help? Email: service@sheyle.com for assistance.