We do everything we can to ensure you will be happy with your new order - but if you for any reason need to make a return or exchange, we have made some simple steps below:

1. Send e-mail to service@sheyle.com and Indicate which item(s) you would like to return and the reason for your return.

And please inform us of your order number when emailing us for a return or an exchange, so we can quickly find your order information.

2.Will be very appreciated take a picture before shipping back to confirm as our original

3.Arrange your package at the local post office.(we not offer return label,you need pay return shipping fee),suggest use cheapest method to return 

4,send us return tracking number.( must), just everyday our center have many packages,if not tracking number can not check your package in time

5. Once we receive your package, we will process an exchange or refund to your .

6. If you need return more than 3 items( include 3 ) we'll charge 10%-20% handling from your total amount of these returns


The customer is liable for the return shipping costs, unless an item been received in error, is damaged or defective. Please contact our customer service before returning any item(s) to us of this nature.



Items must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full.

- Only items returned within 7 days of delivery are eligible for a refund. Refunds will be credited to the original payment method.

- Shipping fees will not be credited.

- Please allow up to 5-10 business days for us to process your returned item/s. We always aim to be faster!

- You are personally responsible for any import duty/tax that may be applied to an order. This isn't a shipping charge, but a legal requirement decided by the governing law where you live. Any orders abandoned/refused by customers due to these charges will be liable for all costs of shipping the order back - including the original cost of the shipping.



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