Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@sheyle.com
All our standard beads and charms are made of 100% 925 sterling silver. Since there are a lot of items featured, so they are made of different materials, such as 925 Sterling Silver, Gold plated, Rose Gold plated or Swarovski Crystals or diamonds embedded.
To make silver durable enough for use in jewelry, pure silver, which has a .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterling silver (92.5%).
• Polish your silver jewelry regularly using a non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water.
• To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it clean, then rinse in clean water. For a shinier surface, polish with a cloth and cleaning solution.
• Do not expose jewelry to chemicals. Silver is detailed through oxidation. Exposure to harsh chemicals can alter the appearance of your Yafeni product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged.
• When not using your jewelry, avoid exposing it to direct sunlight as well as harsh substances like chlorine. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching.
We do not offer catalogs. Our products are available to view online only. The products supplied on our website are the most current ones, and it is easy to scan through the categories for your favorite charms.
You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.
most of country! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the Shipping & Delivery Pages by clicking “TRACK MY ORDER”.
Sheyle uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.
We accept multiple payment methods including PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.
Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name and email address and we will email your invoice to assist in processing your order.
1. Check for any out of stock items, these must be removed prior to checkout.
2. Are all the required fields completed, including shipping address and shipping method?
3. Check your browser or try using another one, make sure your clock settings are accurate.Still can’t check out? Contact customer service via live chat or Submit a Ticket for assistance.
After the payment was processed completed, the status of your order will show Processing, and will not change again until you receive your order. If it shows as Pending, please contact our customer service
If you received the payment confirmation email, your order has been prepared and is awaiting pickup. If your shipment is delayed unexpectedly for some reason, you will receive a notification via email.
Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates. Thanks for your support.
To cancel or change your order, please contact our customer service. We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order. If your order can't be cancelled and you still don't love it after it has arrived and want to return/exchange it, our customer service department will be happy to assist you.